At Nathan Wechsler & Company, we believe the relationships we build with our clients makes us more than just an accounting firm. Client satisfaction is our number one goal, which is why we regularly solicit feedback through an online satisfaction survey. By using the Net Promoter Score (NPS) method, we can determine if we are providing our clients with long-term value while developing their loyalty.
Our most recent NPS score of 94 indicates that our clients are highly satisfied with our services and are likely to recommend Nathan Wechsler & Company to their friends and colleagues.
Below are a few details about our latest survey:
- 100% of our clients feel we exhibit courtesy and professionalism when serving our accounts
- 93% of our clients feel we meet deadlines and provide service in a timely manner
- 99% of our clients believe we are easily accessible for meetings, phone calls and follow-up
- 100% of our clients believe we provide high quality materials
- 97% of our clients feel we stay on top of changes
- 97% of our clients believe we deliver proactive solutions
- 99% of our clients feel we deploy the appropriate level of technical expertise to complete our engagements in a timely and efficient manner
Thank you to our clients who participated in this year’s survey. We promise to always do our best to continue to meet and exceed your needs.